At Runway Deluxe, we are committed to providing our customers with a premium shopping experience. Every order is carefully processed and inspected before dispatch. Please read the following Return & Refund Policy carefully before placing your order.

1. RETURN ELIGIBILITY

To return one or more items from an order, the following conditions must be satisfied:

  • The return request must be submitted within 10 days of the delivery date.

  • The item must be in its original, unused, unaltered and unwashed condition.

  • All original tags, labels, packaging and accessories must be intact and returned with the product.

  • The red security tag must not be removed, damaged or tampered with.

  • The product must be returned in the same condition in which it was delivered.

Any item that has been used, worn, washed, altered, damaged, stained, perfumed or otherwise modified may be rejected.

Final Sale Items

Final Sale items are not eligible for return, refund or exchange unless the item is determined by Runway Deluxe to have been delivered in a damaged or defective condition.

2. AUTHENTICITY-RELATED CLAIMS

Runway Deluxe takes product authenticity seriously.

If a customer claims that an item is “inauthentic” and requests a return or refund on that basis, the customer must provide valid written verification or authentication documentation issued by:

  • The respective brand's official store;

  • An authorized brand boutique; or

  • A recognized and professionally established authentication agency.

The documentation must clearly identify the relevant product and support the authenticity claim.

If the required verification or authentication documentation is not provided, and the product supplied by Runway Deluxe is found to be correct, authentic and as described in the order, any return request may be considered at the sole discretion of Runway Deluxe.

If such a discretionary return is approved, a deduction of 50% of the final sale price paid by the customer may be applied towards handling, sourcing, logistics, import duties, payment processing, inspection and other operational costs.

The remaining eligible amount, if any, will be processed in accordance with the refund timeline and applicable terms of this policy.

3. PRODUCT SELECTION & ORDER REQUIREMENTS

Please note that returns and exchanges will be void where the product delivered is correct and corresponds to the specifications, requirements, size, variant, colour, model or other selection provided by the customer at the time of placing the order.

Customers are responsible for carefully reviewing product details and selecting the appropriate item before completing their purchase.

4. FOOTWEAR

When trying on footwear for the first time:

  • Please wear clean socks.

  • Try the footwear only on a clean, carpeted or soft surface.

  • Do not walk outdoors or on hard, rough or dirty surfaces.

  • The soles must remain free from marks, scratches, dirt and signs of wear.

  • The original shoe box, dust bag and all accompanying packaging/accessories must be returned in their original condition.

Footwear showing signs of wear or damage may not be accepted for return.

5. APPAREL

For apparel returns:

  • All original tags and labels must remain attached.

  • The garment must be unworn, unwashed and unaltered.

  • Please ensure that deodorant, makeup, perfume, oils or other substances do not come into contact with the garment.

  • Please take care when wearing jewellery or accessories that could catch, pull or damage the fabric.

Items showing signs of wear, staining, damage or alteration may be rejected.

6. NON-RETURNABLE ITEMS

For hygiene, safety and customer-protection reasons, the following products are not eligible for return:

  • Pierced earrings;

  • Hosiery;

  • Underwear;

  • Swimwear; and

  • Any other products specifically identified as Final Sale or non-returnable on the product/order page.

7. DAMAGED OR DEFECTIVE ITEMS

If you believe that an item has arrived damaged or defective, please contact our Customer Care team as soon as possible after delivery.

Customers may be required to provide photographs, videos or other information necessary for us to assess the reported issue.

Runway Deluxe will review the claim and determine the appropriate resolution based on the circumstances and the condition of the product.

8. RETURN REQUEST & AUTHORIZATION

To initiate a return, customers must contact Runway Deluxe Customer Care and request a Return Authorization (RA) and, where applicable, a Prepaid Return Label (PPL).

Return instructions and the applicable return label will be provided to the email address associated with the order.

Do not ship an item back without receiving return authorization from Runway Deluxe.

Runway Deluxe follows a reduced-paper approach and therefore does not necessarily include a physical return slip inside every shipment.

Customers must carefully follow the return instructions provided by our Customer Care team.

9. RETURN INSPECTION

Once the returned item is received, it will undergo a quality-control and condition inspection.

The product must comply with all requirements stated in this policy, including its condition, security tag, packaging, accessories, tags and overall resale condition.

Runway Deluxe reserves the right to reject a return if the returned product:

  • Does not meet the eligibility requirements;

  • Shows signs of use or wear;

  • Has been damaged or altered;

  • Is missing tags, packaging or accessories;

  • Has a removed or tampered red security tag; or

  • Otherwise does not comply with this Return & Refund Policy.

Rejected returns may be sent back to the original shipping address at the customer's cost, where applicable.

To avoid a rejected return, customers are strongly advised to contact Customer Care before sending any item back.

10. EXCHANGES

Runway Deluxe does not offer direct product exchanges.

If you wish to purchase a different item, size, colour or variant, you may return the eligible merchandise in accordance with this policy and place a new order for the preferred product.

A new order is subject to product availability and applicable pricing at the time of purchase.

11. REFUNDS

Once the returned merchandise has been received and successfully quality checked and approved, Runway Deluxe will initiate the applicable refund to the original method of payment, unless otherwise required or agreed under applicable law.

A refund confirmation will be sent to the email address associated with the order.

Runway Deluxe generally processes approved refunds within 2 business days after completion of the return inspection.

After the refund has been initiated, additional processing time may be required by the customer's bank, card issuer, payment provider or other financial institution before the amount appears in the customer's account.

Shipping Charges

Original shipping and delivery charges are non-refundable, unless otherwise required by applicable law or specifically approved by Runway Deluxe.

Return shipping charges, where applicable, may also be non-refundable.

12. RIGHT TO REJECT RETURNS

Runway Deluxe reserves the right to reject any return that does not comply with the conditions of this Return & Refund Policy.

Where a return is rejected, the product may be sent back to the original shipping address.

Runway Deluxe's decision regarding the condition and eligibility of returned merchandise will be based on its inspection of the product and the applicable terms of this policy.

13. CUSTOMER CARE

For return, refund or product-related assistance, please contact the Runway Deluxe Customer Care team through the contact details provided on runwaydeluxe.com.

Please keep your order number available when contacting us regarding a return or refund.

RUNWAY DELUXE
Luxury. Curated. Delivered.

Website: runwaydeluxe.com