Your Questions, Answered
1. What is the return policy?
At Runway Deluxe, we want you to shop with confidence. Eligible products can be returned within 10 days of delivery, provided they are unused, unaltered, and in their original condition with all tags, packaging, and accessories intact. Our security tag must remain attached and unremoved. To initiate a return, please contact our customer support team with your order details. Certain conditions and exclusions apply.
2. Are any purchases final sale?
Yes. Products specifically marked Final Sale are not eligible for return or exchange unless required by applicable law. We recommend carefully reviewing the product description, images, size, condition, and details before placing your order. If you need assistance, our customer support team will be happy to help before you purchase.
3. When will I get my order?
We carefully coordinate the processing, quality checks, and dispatch of every order to ensure a smooth shopping experience. Delivery timelines generally vary by destination:
- India: Approximately 8-10 business days.
- International destinations: Approximately 10-12 business days.
4. Where are your products manufactured?
Runway Deluxe offers a curated selection of luxury fashion from internationally recognised designer brands. Our collection includes handbags, footwear, clothing, belts, jewellery, and accessories. Depending on the brand and product, items may originate from different countries of manufacture. We also offer pre-owned luxury pieces and selected stock-clearance products. For specific manufacturing details, please refer to the individual product description or contact our team.
5. Are your products Brand New ?
Our collection include new or stock-clearance products, depending on the listing. We aim to clearly describe each item's condition and relevant details on its product page so you can make an informed decision. We recommend reviewing the product description and images carefully before purchasing. If you need additional photographs, a product video, or further clarification, please contact our customer support team before placing your order.
